Definite Assurance

Auto and Motocycle Claims

We pride ourselves in processing claims in the shortest time possible

In the event of a loss, the insured is required to notify the Claims Department within 24 hours of the occurrence. A claim form should be obtained within seven (7) days from the date of the incident, duly completed, and submitted to the insurer within fourteen (14) days. The insured must also notify the police immediately and provide a copy of the police report.

Required Documents:

  • Duly completed claim form

  • Copy of the police abstract or report (where applicable)

  • Copy of the insurance policy or certificate

  • Proof of ownership or insurable interest

  • Photographs or evidence of the damage or loss

  • Any other supporting documents relevant to the claim

All claims should be accompanied by complete documentation to facilitate prompt assessment and settlement.

We always Help

Got Questions? We’ve Got Answers!

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Additional Resources

File or Track a Claim

This would take them to a log-in page where they can view their claim. So it would be a link to our system.

Approved Vendors

Download a list of Definite Approved Vendors.