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Terms and condition
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Effortless claims for life's challenging moments.
Receive the support and answers you need, from details about specific claims to guidance on filing one.
1. File your claim
Tell us what happened and sign up to submit all relevant documents and stay connected with up-to-date status updates.
2. Inspect Damage
Providers within the Definite Repaid Network can set you up with a quick and easy inspection and repairs.
3. Begin Repairs
We’ll work directly with your shop or contractor to cover the cost of covered damage found.
4. Receive Payments
We’ll pay you, or the repair vendor of your choice, and keep you informed throughout the process.
Should I file a claim?
Your policy requires you to notify Definite right away if you have an incident that would warrant a claim. If you choose not to file a claim, there’s a risk that you could lose coverage for damage or injuries discovered later. And filing protects you from possible future lawsuits as well.
Is there anything I need to know before I file? There are a few points to keep in mind:
- If you file a claim, you’ll be responsible for paying any applicable deductible before your insurance kicks in. Get deductible information specific to your policy at My Account.
- Your premium, or the amount you pay for your policy, may increase after the accident.
Additional Resources
File or Track a Claim
This would take them to a log-in page where they can view their claim. So it would be a link to our system.
