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The insurance industry in Kenya has shown remarkable resilience and growth in 2024, despite facing various macroeconomic and geopolitical challenges. The aftermath of the global pandemic has seen the industry on an upward trend, with companies adapting to the rapidly changing needs and evolution of consumers. One of the key trends in 2024 has…

Public Service Vehicles (PSVs) are a vital part of Kenya’s transportation system, providing essential services to millions of commuters daily. These vehicles include buses, matatus, taxis, and ride-sharing services like Uber. Given their significant role, ensuring that PSVs are adequately insured is crucial for the safety and protection of both passengers and drivers. Legal…

The insurance industry is poised for significant changes in 2025, with several emerging trends to watch for: These trends highlight the dynamic nature of the insurance industry and the need for insurers to stay agile and innovative to capitalize on new opportunities and navigate challenges.

Digital transformation is significantly reshaping claims processing in the insurance industry, bringing about numerous benefits: Overall, digital transformation is making claims processing more efficient, cost-effective, and customer-friendly, ultimately enhancing the overall experience for policyholders. As insurers, we face several challenges during digital transformation, that may impede our ability to fully take advantage of this…